For some reason, a particular report shows multiple entries for some users. These users have ACLs applied, so I wonder if that's causing the problem?

When I masquerade as a user with limited access, I don't see a problem, but I've just had this screenshot (photo!) sent to me:

enter image description here

It could all be the same report -> but users could have selected different columns, filters and group by settings;

  • @karing-semper-it thanks for the suggestion, it ould be something like that, but it's a contact report (not an activity or relationship report) so I can't understand how there would be more than row per contact. I don't think I could replicate it if I tried to, using the sort/group and columns/filter options. – Rose Lanigan Sep 15 '17 at 8:30
  • if it is definitely a Contact based report, then i would add that to your original question – petednz - fuzion Nov 13 '17 at 23:12
  • or are they duplicates? or is it an outcome from using Multiple Record Custom Fields? – petednz - fuzion Mar 13 at 18:31

Your Answer

 

By clicking "Post Your Answer", you acknowledge that you have read our updated terms of service, privacy policy and cookie policy, and that your continued use of the website is subject to these policies.

Not the answer you're looking for? Browse other questions tagged or ask your own question.