I want to send mailling with civcrm and it doesn t work

i resume : i install wordpress, i install civcrm for wordpress extension and i install mosaico extension too ok no problem

in wordpress -> i try to send a mail : Menu > contacts > New mail ... it's ok no problems the mail be sended but when i try : menu : Mailings > New Mailing ... don't work

can you explain me the process please


  • The "contacts » new mail" approach does not use Mosaico. "Mailings » New Mailing" does. However, we can't help you if you don't tell us what the error you're seeing is. Commented Sep 20, 2017 at 18:36
  • ok i create a new message : Mailings > New Mailing I put 1 group with 1 individual contact for testing I complete : Mailing Name, Template, from, récipients, Subject and the content .... i try Send test email to and Send test email to group and i test to send the mailling immediatly and i test again with date ... I receive no email :'( I have two errors messages first message (orange alert) : Could not identify any recipients. Perhaps the group is empty? I don't understand because for my test I create 1 group with 1 individual contact 2nd alert (red color) Cron Not Running the second messa
    – ZeroCool
    Commented Sep 23, 2017 at 21:05
  • Yes would be great to know what error you get to see if you have the same problem as me civicrm.stackexchange.com/questions/20657/…. But I'm not using mosaico and I'd be wary of that. Some of the components are only in alpha and I suspect its mainly been tested with Drupal and not WordPress.
    – Mick Kahn
    Commented Sep 29, 2017 at 6:28
  • OK now all is allright, i put Bounce Processing in my mail account option (administer / civimail/mails accounts)
    – ZeroCool
    Commented Sep 29, 2017 at 22:51

1 Answer 1


You mention installing the Mosaico extension - assuming you're installing Mosaico 2.0, you also need to install the FlexMailer and Shoreditch extensions. Please install those and try again.

  • Thks for your answers, i install flexmailer and Shoreditch right now and i test, i 'll go back ti say what 's happen (sorry for my English i'm french)
    – ZeroCool
    Commented Sep 24, 2017 at 16:47

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