I just noticed that our receipts for recurring contributions say "You can cancel this recurring contribution by visiting this page" with a link to PayPal's homepage and "You can update your amount by visiting this page" again, with a link to PayPal's homepage.

Almost all of our contributors are using credit cards, not PayPal. How can I set this so our contributors can cancel a recurring contributions or increase the amount, when they are not using PayPal?

Thank you CiviCRM 4.7.22 on WordPress 4.8.22

  • Do you use a different Payment Processor than Paypal for CCs? Go to Administer > System Settings > Payment Processors to see who you use for CCs.
    – Iowa Boy
    Commented Nov 11, 2017 at 0:19
  • That is not the issue. The issue is if someone contributions with a CC and chooses to have the contribution recurring every month, how would they cancel that?
    – fdarn
    Commented Nov 19, 2017 at 23:29
  • I think it is related. I believe that link is supplied via your payment processor extension. I was asking the question because you imply that that you have a different processor for CCs than you do for ACHs. But I am guessing you use PayPal for both. But either way, look where I pointed to see who is your CC Payment Processor and then I think you can track down where the link is in the extension.
    – Iowa Boy
    Commented Nov 20, 2017 at 20:42

1 Answer 1


Have a look at this Q&A. I think it is the answer you are looking for

Wrong return URLs in PayPal Standard

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