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I'm having the same issue as this post but I'm running D7, civi 4.7.24 Civimail Not working after upgrade to 4.7.21 with Joomla 3.7.3 unless I turn on debugging

I disabled the Asset caching as suggested for the answer in the other post but that's not working.

I do have Mosaico installed.

Added more info and a screenshot. There were no errors in the Network tab This is from the console:

TypeError: root.d3 is undefined[Learn More]  builder:827:25
Error: [$injector:modulerr] http://errors.angularjs.org/1.5.11/$injector/modulerr?p0=crmApp&p1=%5B%24injector%3Anomod%5D%20http%3A%2F%2Ferrors.angularjs.org%2F1.5.11%2F%24injector%2Fnomod%3Fp0%3DcrmApp%0AG%2F%3C%40https%3A%2F%2Fmysite.org%2Fsites%2Fdefault%2Ffiles%2Fjs%2Fjs_pPSfz-TYg2NkywO7Y7a5UYHJUDYL3ho7YGACRO55gwc.js%3A6%3A426%0Aye%2F%3C%2F%3C%2F%3C%40https%3A%2F%2Fmysite.org%2Fsites%2Fdefault%2Ffiles%2Fjs%2Fjs_pPSfz-TYg2NkywO7Y7a5UYHJUDYL3ho7YGACRO55gwc.js%3A25%3A235%0Ab%40https%3A%2F%2Fmysite.org%2Fsites%2Fdefault%2Ffiles%2Fjs%2Fjs_pPSfz-TYg2NkywO7Y7a5UYHJUDYL3ho7YGACRO55gwc.js%3A24%3A282%0Aye%2F%3C%2F%3C%40https%3A%2F%2Fmysite.org%2Fsites%2Fdefault%2Ffiles%2Fjs%2Fjs_pPSfz-TYg2NkywO7Y7a5UYHJUDYL3ho7YGACRO55gwc.js%3A25%3A20%0Ag%2F%3C%40https%3A%2F%2Fmysite.org%2Fsites%2Fdefault%2Ffiles%2Fjs%2Fjs_pPSfz-TYg2NkywO7Y7a5UYHJUDYL3ho7YGACRO55gwc.js%3A40%3A17%0Aq%40https%3A%2F%2Fmysite.org%2Fsites%2Fdefault%2Ffiles%2Fjs%2Fjs_pPSfz-TYg2NkywO7Y7a5UYHJUDYL3ho7YGACRO55gwc.js%3A7%3A369%0Ag%40https%3A%2F%2Fmysite.org%2Fsites%2Fdefault%2Ffiles%2Fjs%2Fjs_pPSfz-TYg2NkywO7Y7a5UYHJUDYL3ho7YGACRO55gwc.js%3A39%3A382%0Afb%40https%3A%2F%2Fmysite.org%2Fsites%2Fdefault%2Ffiles%2Fjs%2Fjs_pPSfz-TYg2NkywO7Y7a5UYHJUDYL3ho7YGACRO55gwc.js%3A43%3A381%0Ac%40https%3A%2F%2Fmysite.org%2Fsites%2Fdefault%2Ffiles%2Fjs%2Fjs_pPSfz-TYg2NkywO7Y7a5UYHJUDYL3ho7YGACRO55gwc.js%3A21%3A19%0AGc%40https%3A%2F%2Fmysite.org%2Fsites%2Fdefault%2Ffiles%2Fjs%2Fjs_pPSfz-TYg2NkywO7Y7a5UYHJUDYL3ho7YGACRO55gwc.js%3A21%3A332%0Ase%40https%3A%2F%2Fmysite.org%2Fsites%2Fdefault%2Ffiles%2Fjs%2Fjs_pPSfz-TYg2NkywO7Y7a5UYHJUDYL3ho7YGACRO55gwc.js%3A20%3A1%0A%40https%3A%2F%2Fmysite.org%2Fsites%2Fdefault%2Ffiles%2Fjs%2Fjs_pPSfz-TYg2NkywO7Y7a5UYHJUDYL3ho7YGACRO55gwc.js%3A323%3A54%0Ai%40https%3A%2F%2Fmysite.org%2Fsites%2Fdefault%2Ffiles%2Fjs%2Fjs_lb289dfiqUYwMBVEe12C4yW0klmJ_HEWgzvX5Jn7YGA.js%3A2%3A27444%0AfireWith%40https%3A%2F%2Fmysite.org%2Fsites%2Fdefault%2Ffiles%2Fjs%2Fjs_lb289dfiqUYwMBVEe12C4yW0klmJ_HEWgzvX5Jn7YGA.js%3A2%3A28213%0Aready%40https%3A%2F%2Fmysite.org%2Fsites%2Fdefault%2Ffiles%2Fjs%2Fjs_lb289dfiqUYwMBVEe12C4yW0klmJ_HEWgzvX5Jn7YGA.js%3A2%3A30004%0AK%40https%3A%2F%2Fmysite.org%2Fsites%2Fdefault%2Ffiles%2Fjs%2Fjs_lb289dfiqUYwMBVEe12C4yW0klmJ_HEWgzvX5Jn7YGA.js%3A2%3A30366%0A  js_pPSfz-TYg2NkywO7Y7a5UYHJUDYL3ho7YGACRO55gwc.js:6:426
    G/< https://mysite.org/sites/default/files/js/js_pPSfz-TYg2NkywO7Y7a5UYHJUDYL3ho7YGACRO55gwc.js:6:426
    g/< https://mysite.org/sites/default/files/js/js_pPSfz-TYg2NkywO7Y7a5UYHJUDYL3ho7YGACRO55gwc.js:40:292
    q https://mysite.org/sites/default/files/js/js_pPSfz-TYg2NkywO7Y7a5UYHJUDYL3ho7YGACRO55gwc.js:7:369
    g https://mysite.org/sites/default/files/js/js_pPSfz-TYg2NkywO7Y7a5UYHJUDYL3ho7YGACRO55gwc.js:39:382
    fb https://mysite.org/sites/default/files/js/js_pPSfz-TYg2NkywO7Y7a5UYHJUDYL3ho7YGACRO55gwc.js:43:381
    c https://mysite.org/sites/default/files/js/js_pPSfz-TYg2NkywO7Y7a5UYHJUDYL3ho7YGACRO55gwc.js:21:19
    Gc https://mysite.org/sites/default/files/js/js_pPSfz-TYg2NkywO7Y7a5UYHJUDYL3ho7YGACRO55gwc.js:21:332
    se https://mysite.org/sites/default/files/js/js_pPSfz-TYg2NkywO7Y7a5UYHJUDYL3ho7YGACRO55gwc.js:20:1
    <anonymous> https://mysite.org/sites/default/files/js/js_pPSfz-TYg2NkywO7Y7a5UYHJUDYL3ho7YGACRO55gwc.js:323:54
    i https://mysite.org/sites/default/files/js/js_lb289dfiqUYwMBVEe12C4yW0klmJ_HEWgzvX5Jn7YGA.js:2:27444
    fireWith https://mysite.org/sites/default/files/js/js_lb289dfiqUYwMBVEe12C4yW0klmJ_HEWgzvX5Jn7YGA.js:2:28213
    ready https://mysite.org/sites/default/files/js/js_lb289dfiqUYwMBVEe12C4yW0klmJ_HEWgzvX5Jn7YGA.js:2:30004
    K https://mysite.org/sites/default/files/js/js_lb289dfiqUYwMBVEe12C4yW0klmJ_HEWgzvX5Jn7YGA.js:2:30366
GET XHR https://mysite.org/js/admin_menu/cache/d540f284b3f9ed62ffdf3322c28c38f8 [HTTP/1.1 304 Not Modified 800ms]
Use of getPreventDefault() is deprecated.  Use defaultPrevented instead.  jquery.min.js:2:40351
"Google Maps API warning: NoApiKeys https://developers.google.com/maps/documentation/javascript/error-messages#no-api-keys"  util.js:229:12
"Google Maps API warning: SensorNotRequired https://developers.google.com/maps/documentation/javascript/error-messages#sensor-not-required"  util.js:229:12

Screenshot of New Mail page

Screenshot of Debug Settings Page

  • Check in your browser (Inspect Element) whether any .js resources are unable to be loaded (maybe 40x responses for some files, look for red in Network tab) or you see any javascript errors (look for red in Console tab). Update question with any additional details you can provide. It's worthwhile describing the actual problem you're seeing (a blank screen? a page full of error messages? 🔥🖥🔥?) – Chris Burgess Oct 24 '17 at 11:05
  • Also the System Status page is doing the same thing – frTommy Oct 26 '17 at 0:15
  • Debug info links to this Angular error page (link trimmed to fit in comment). There it says "Failed to instantiate module crmApp due to: [$injector:nomod] http://errors.angularjs.org/1.5.11/$injector/nomod?p0=crmApp" and suggests that a required module / JS include is not being delivered. – Chris Burgess Oct 26 '17 at 0:35
  • If as you say above there are no network errors, then the required Angular crmApp module from CiviCRM seems to be getting omitted from the page. That seems to happen here, do you see crmApp.js referenced in the page source or associated resources at all? – Chris Burgess Oct 26 '17 at 0:39
  • I did not. I went and turned on Debugging and it showed up and the New Mailing page starts working. – frTommy Oct 30 '17 at 17:51

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