I've recently migrated a site to another host and pretty much everything is working except that when I go to /civicrm, the dashlets on the dashboard all show Access Denied and a login form. They are being provided by CiviReport according to their respective breadcrumbs.

In addition, I noticed that I could not disable CiviReport or any of the other CiviCRM Components. When I click Save on that page, it just bumps me back to /civicrm/admin with no error message. Going back into civicrm/admin/setting/component just shows the modules still enabled.

I'm still a CiviCRM noob, so it could be something simple.

  • Check your civicrm.settings.php file. I suspect your baseurl is incorrect. What CMS are you using? Also read through this wiki.civicrm.org/confluence/display/CRMDOC42/…
    – Tommy B
    Commented Nov 2, 2017 at 20:38
  • ... or the latest version at docs.civicrm.org/sysadmin/en/latest/misc/switch-servers
    – Aidan
    Commented Nov 2, 2017 at 23:52
  • Tommy B > I've double-checked my base URL and I can see the data in CiviCRM. The CMS in this case is Drupal. I'm also having the same problem on a different site with Wordpress, too, though. I followed the same steps as in that guide, but I didn't actually disable CiviCRM before dumping the DB. Do you think that could cause it?
    – user5249
    Commented Nov 3, 2017 at 15:45

2 Answers 2


Check your civicrm.settings.php, and make sure that the CIVICRM_BASE_URL matches your site url.

My site was redirecting http://domain.com to http://www.domain.com, but civicrm.settings.php had the version without the www, which was screwing things up.


Check that you are using https://... or http://... consistently and not mixing them. (Preferably https!)

I have seen that where you have a mismatch between the URL you are logging in with and the resource URL's (configured at Administer > System Settings > Resource URL's). For example, if your Resource URL's are https://... but you log in as http://

I usually redirect any http://... requests to https://... in .htaccess

  • I do have redirection set up and the content in the widgets are being addressed by https. Also, I have the resource URLs set and they look right to me. Are they supposed to be in the format: domain.com/sites/all/modules/civicrm ?
    – user5249
    Commented Nov 3, 2017 at 15:50
  • That was the right format, except that it should include https:// at the front. Newer installations use [civicrm.root]. If you go to Administer > System Settings > Resource URLs then click the help icon at the end of the help box then it will show you the values in use on your site.
    – Aidan
    Commented Nov 4, 2017 at 13:18
  • Also, you could open the Network tab in your browser to confirm the URLs being requested. Eg for Firefox, go to Tools > Web Developer > Network and reload your dashboard.
    – Aidan
    Commented Nov 4, 2017 at 13:20

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