Happy to be told we are going about this wrong.
SCENARIO: Case Manager gets sent an email from an external source to their private/organisational email address.
They want to forward/resend to it gets stored on the Case.
Manager goes in to Civi (or Views in our case) searches the contact, finds the relevant case, then, as i understand things, they need to include a value in the email such as
where that value is the first 7 letters of a hashed value of the civicrm site-key plus the case id
And indeed this works, if I send an email to the 'inbound email processing email address' and have [case #44fec3a] it gets added to the Case. Wonderful.
But the Case Managers have no way of knowing what the hashed value should be - and we need to be able to show it on both the CiviCase page and in Views.
So do we need to find a way to 'present' this 7-character string on both the Case page, and pull it together in our Views?
Or does anyone have a simpler/better suggestion/solution?