I don't know how could I solve this problem. I have this problem from the beginning of installing. I read the other answers at this forum but they could;n solve my problem. would you please tell me how can I solve this error step by step? enter image description here

enter image description here

  • Please state the steps you have already tried for setting up cron on your server.
    – Coleman
    Commented Nov 21, 2017 at 17:22
  • I read the below links solutions but they didn't work for me!!! civicrm.stackexchange.com/questions/9491/…, civicrm.stackexchange.com/questions/10822/…
    – raha
    Commented Nov 22, 2017 at 14:52
  • Your question is too vague and adding three exclamation marks does not help clarify anything. Give facts and details. What type of hosting do you have? What did you do exactly to set up cron? Have you contacted your hosting provider for help with your crontab?
    – Coleman
    Commented Nov 22, 2017 at 18:05
  • I have contacted my hosting provider and they asked what cron isn't running related to CiviCRM, and they could not help me unless they knew the name of the cron and I don't know about the name of corn. Also, I changed the version of CiviCRM but it doesn't work for me. and I changed cli.php from 0754 to 0755 but doesn't work!
    – raha
    Commented Nov 22, 2017 at 19:19
  • I'll ask again. What did you do to set up cron on your server?
    – Coleman
    Commented Nov 22, 2017 at 23:21

2 Answers 2


From your second image, I see that you have not yet set up cron for CiviCRM. The first entry in your crontab executes the Wordpress job. A second entry is needed to execute the CiviCRM job.

Here are the instructions for doing so: https://docs.civicrm.org/sysadmin/en/latest/setup/jobs/#choosing-a-method

  • I go to this site and create new cron job but it doesn't work easycron.com
    – raha
    Commented Nov 29, 2017 at 15:04

You've to put your wordpress admin username. and path is nothing but your website path. For instance if your site is in public_html - have to include the public_html path.

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