I have recently upgraded CIVICRM to 4.7.27 and my wordpress version is 4.9.1. Before upgrade civimail report was showing proper data for example "Unique Opens", "Total Opens", etc. But now it's showing 0 value. I have checked all permission on files and folder and its default as

d -exec chmod 755

f -exec chmod 644

Please help me ASAP.

  • I'm not familiar with wordpress but we had this issue once after making different changes in Drupal and it ended up being a caching issue. Can you clear your CiviCRM caches and see if it fixes it? – Christia Dec 18 '17 at 19:05
  • Yes i have already clear cache. – Arvind kumar Dec 19 '17 at 5:28
  • Not yet resolve problem after clear cache. – Arvind kumar Dec 20 '17 at 5:38


Are you facing problem in reports or when you view mailings?

  • Problem has resolved, It was file's permission issue. Thans all of you! – Arvind kumar Dec 27 '17 at 12:40
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