I have recently upgraded CIVICRM to 4.7.27 and my wordpress version is 4.9.1. Before upgrade civimail report was showing proper data for example "Unique Opens", "Total Opens", etc. But now it's showing 0 value. I have checked all permission on files and folder and its default as

d -exec chmod 755

f -exec chmod 644

Please help me ASAP.

  • I'm not familiar with wordpress but we had this issue once after making different changes in Drupal and it ended up being a caching issue. Can you clear your CiviCRM caches and see if it fixes it?
    – Christia
    Commented Dec 18, 2017 at 19:05
  • Yes i have already clear cache. Commented Dec 19, 2017 at 5:28
  • Not yet resolve problem after clear cache. Commented Dec 20, 2017 at 5:38

1 Answer 1



Are you facing problem in reports or when you view mailings?

  • Problem has resolved, It was file's permission issue. Thans all of you! Commented Dec 27, 2017 at 12:40
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    – choster
    Commented Dec 28, 2017 at 19:53

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