I'm currently testing our recent upgrade from 4.7.19 to 4.7.29 on our test server. We have a public email list signup page on our website using a civicrm profile with a re-direct to a new (empty) email list signup page. On our live site under the old release, when someone completes and submits this page, they get the message "Thank you. Your information has been saved." along with the fresh page. But under the new release we don't get that status message displayed. If I take out the re-direct I'll get that message but I don't like that generated page with the inappropriate ">>Back to Listings" link.

Is there a (non-programming) way for me to get that message displayed again as it was under the old release, or is this an inadvertant bug? Thanks for your help.

Wordpress 4.9.1

  • Check for any JS error on the page. Also can check if you can replicate it on wpmaster.demo.civicrm.org Commented Jan 4, 2018 at 1:38
  • Pradeep, you are right, there was a javascript error, and when I tried it again today it worked just fine. Sorry for wasting your time :-(
    – Ruth D
    Commented Jan 11, 2018 at 1:07
  • Thought of posting as an answer so that you can close this question as answered. Commented Jan 11, 2018 at 1:11

2 Answers 2


There might be JS error which is causing status message not to appear. Please check for any JS error on browser console. i feel some wp plugin might be conflicting with CiviCRM plugin.


There was indeed a javascript error when I had the problem. When I tested this again a day later I did in fact get the expected status message (without my having implemented any fix).

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.