In testing CiviCRM/Stripe, we setup a recurring contribution and let it run for two months and then attempted to cancel it via the link in the email sent to the donor.
This resulted in the recurring payment being cancelled in CiviCRM but not in Stripe, so that the user will continue to be billed until someone logs into our Stripe account and manually ends the recurring payments (and no notification was giving to us on the admin side that someone attempted to cancel their 'subscription').
Our previous solution, using a Drupal module to handle recurring payments, allowed for seamless cancellations of recurring payments with Stripe. (We are running D7 and have installed the latest CiviCRM and Stripe extension)
Is this functionality working in Stripe? I am assuming it is and that we missed something in the setup as it does not seem that Stripe would be a viable option if donors are unable to cancel their recurring contributions.
Thank you for any insight.