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I am trying to upgrade from civicrm 4.5.5. I follow instructions of https://docs.civicrm.org/sysadmin/en/latest/upgrade/drupal7/ but any time I do the upgrade I get the screen with skip or retry buttons that doesn't work. I don't know if the ugrade was completed.

this screen results in any upgrade try

Then if I go to the civicrm page I see the new version number (4.6.34) but menu disappeared and I can't continue working with the previous data, contribution pages, mailing, etc.

what could be the problem?

[Civicrm home[2]

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  • Can you check in CiviCRM logs (sites/default/files/civicrm/ConfigLog/) for any error? Jan 7 '18 at 6:09
  • Yes, but there aren't any error i in the moment of the last upgrade Jan 7 '18 at 6:37
  • Was the upgrade successful? Are there any JavaScript errors on browser console? Try clearing Drupal and CiviCRM cache Jan 7 '18 at 8:25
  • At this moment the upgrade was not succesful. I cleared caches, removed contents of sites/default/files/civicrm/templates_c and the file sites/default/files/civicrm/ConfigAndLog/Config.IDS.ini Jan 7 '18 at 12:54
  • You will need to upgrade CiviCRM first. Check for any console error on [yourdomainname]/civicrm/upgrade?reset=1 Jan 7 '18 at 12:58
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The problem overcomes when deactivated AT Commerce 7.x-3.2 as the enabled theme. Then buttons and menus worked. Upgrade was successful finally.

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