CiviMail WYSIWYG not working

Question

*****UPDATE ADDED 1/22/18-Additonal Settings from Civicrm.settings.php

// Additional settings generated by installer:

$civicrm_paths['wp.frontend.base']['url'] = 'https://secure.blank.org/'; $civicrm_paths['wp.backend.base']['url'] = 'https://secure.blank.org/wp-admin/'; $civicrm_setting['URL Preferences']['userFrameworkResourceURL'] = 'https://secure.blank.org/wp-content/plugins/civicrm/civicrm';

*****UPDATE ADDED 1/22/18-
Please see the screenshot below. Could this be the problem? There is not a /secure/ subdirectory. The paths should be: https://secure.blank.org/wp-content/plugins/civicrm/civicrm/
not https://secure.blank.org/secure/wp-content/plugins/civicrm/civicrm/ and https://secure.blank.org/wp-content/uploads/civicrm/ not https://secure.blank.org/secure/wp-content/uploads/civicrm/

I am not seeing where to change this in civicrm.settings.php. Is there another file where this is set?

****END UPDATE****

We are using Civi 4.7.29 on WordPress 4.9.1

When creating a new mailing in CiviMail, I will select the template and it will be displayed differently in the HTML editor than it should be. The preview show it correctly. Please see the screen shots below. I am thinking it is either a paths issue or a permissions issue. Has this happened to anyone else? Does anyone have any idea where I can start with resolving it?

These are the ERRORs being shown Failed to load resource: the server responded with a status of 404 (Not Found) /wp-content/plugins/civicrm/civicrm/extern/open.php?q= /secure/wp-content/uploads/civicrm/persist/crm-ckeditor-default.js?t=G87D Failed to load resource: the server responded with a status of 404 (Not Found)

What should the permissions be for these two files? My open.php is 664 My crm-ckeditor-default.js is 644.

Answer 1

Not exactly, but I've seen WYSIWYG having problems on one of our sites due to incorrect loading of [cms.root] token in Resource URL. To check what's wrong.

• Look for the token populated by clicking on the small help icon on civicrm/admin/setting/url?reset=1 (Administer -> System Setting -> Resource URL).
• Similarly on civicrm/admin/setting/path?reset=1 (Administer -> System Setting -> Directories).

• If any of the path looks incorrect, specify it explicitly in your civicrm.settings.php file as below.

  global $civicrm_paths;
  $civicrm_paths['cms.root'] = array(
    'url' => 'http://cms_root_url',
    'path' => '/cms/root/path',
  );
  $civicrm_paths['civicrm.root'] = array(
    'url' => 'http://civicrm_root_url',
    'path' => '/civicrm/root/path',
  );
  $civicrm_paths['civicrm.files'] = array(
    'url' => 'http://civicrm_files_url',
    'path' => '/civicrm/files/path',
  );
  

Answer 2

Based on the screenshots it looks like you've installed WP in it's own directory as opposed to the web root.

Starting in Version 4.7.27 CiviCRM will detect if WP is installed in it's own directory

So on new installs we will see a new section in civicrm.settings.php:

// Additional settings generated by installer:
$civicrm_paths['wp.frontend.base']['url'] = 'https://wpsub.test/';
$civicrm_paths['wp.backend.base']['url'] = 'https://wpsub.test/wordpress/wp-admin/';
$civicrm_setting['URL Preferences']['userFrameworkResourceURL'] = 'https://wpsub.test/wordpress/wp-content/plugins/civicrm/civicrm/';

Does you civicrm.settings.php have the above lines? If this was an upgrade it would not. The reason for these settings is that the baseurl is different for the front end and back end of a WP site if it's installed in it's own directory.