Automated email after event registration

Question

We have an email with instructions about our event, information to help you prepare, hotel information, etc. Currently we're adding it all to the receipt, which makes for a very long message. We'd rather have it sent out as a separate message. Especially seeing as some of our events have different information and we have to include everything in one message, even if it doesn't apply to that event.

Is there a way to have an automated message that goes out after a registration that is not the receipt? Or a way to add to the reminder emails the option for a certain amount of time after registration, not time before/after the event?

Thanks!

Oh, I'm on Drupal 7 and CiviCRM 4.7.29

Answer 1

You can use Scheduled Reminders (Administer>Communication>Scheduled Reminders) to automatically send an email based on an event type, or even event name.

Alternatively you can use the CiviRules extension(extension found here: https://civicrm.org/extensions/civirules and documenation here: https://docs.civicrm.org/civirules/en/latest/) to do achieve this.

Answer 2

Not tried, just a thought:

You are using an Event Page, so can you make a contribution type reminder which triggers some hrs(eg 2) after the receive_date?

By this, When a new event registration happens, a contribution is recorded for the contact and after 2 hrs - the reminder mail would be triggered containing stuffs for preparation, etc.

Note that this would send reminder for every contribution with financial type = Event Fee (selected in the second multi-select box) financial type. If you want to avoid that, you might need to create a custom financial type from Administer -> CiviContribute -> Financial Type for this Event Page.

If the above doesn't work, maybe you should proceed in writing an extension and use postProcess() hook on Event confirm page and send a mail using a custom message template.