There is a message template called "Additional Payment Receipt or Refund Notification" in the System workflow messages. I have tried to trigger the Refund Notification by adding contributions and then setting their status to be "Refunded" and I thought this would trigger the email notification, but it didn't. I have tried with event registrations too, but got no email. Am I doing something wrong, or did I miss a step? I couldn't find any information about the refund email notification in the CiviCRM guide either. I have tried on 4.6.33 and 4.7.27 installations but doesn't seem to work on any of them.

Let me know please if you have the answer. Thank you!

1 Answer 1


The Additional Payment Receipt or Refund Notification template is used to send receipt when payment is recorded for Partially paid or Pending refund or Pending Pay Later Contribution.

To trigger this you will need to create Pending Paylater Contribution and then under Contribution tab of Contact or Find Contribution results click on More >> Record Payment besides the contribution row. enter image description here

Submit the Payment form by checking Automatically email a receipt to xxx ??
enter image description here



  • Hello Pradeep! Thanks for your answer! Yes I get a receipt of the contribution with that, but if I set any payment to refunded status, there is no email generated still. So the problem is not with the successful payment email, its with the refund email. I thought it should be triggered every time a contribution is set to Refunded status.
    – ritatorok
    Mar 5, 2018 at 15:38

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge that you have read and understand our privacy policy and code of conduct.

Not the answer you're looking for? Browse other questions tagged or ask your own question.