Client is wondering why when a Case is reopened it does not regain the Case Roles it had when it was closed.

Seems a fair enough question.

So perhaps the follow on question is - will a patch to fix this be accepted or will others argue this may not be the desired outcome?

  • I'm pretty sure they used to stick around - maybe something changed recently. Otherwise you wouldn't be able to see what they were on closed cases. Question: When it was reopened was the start date changed? That might be a cause - the new start date being later than the relationship end date.
    – Demerit
    Feb 28 '18 at 6:40
  • 1
    More info: See line 195 in github.com/civicrm/civicrm-core/blob/master/CRM/Case/Form/…. The code is still there to re-open them, so it's clearly intended to do that.
    – Demerit
    Feb 28 '18 at 6:44

A JIRA issue is now filed at https://issues.civicrm.org/jira/browse/CRM-21815 which provides this change into core.

Patch is at https://github.com/civicrm/civicrm-core/pull/11736 which should be a part of 4.7.32 release.

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