2

USAGE: I've created a Profile that includes the global Tagset. I'm using it to designate a Region Tag for all Contacts as we roll out a directory. The Tags have values such as "Northeast", "Northwest", etc.

My set of Tags

PROBLEM: When a user saves their information using the Profile, the Tags selected are not saved in CiviCRM and thus the Tags selected are not shown also in their confirmation.

BACKGROUND

  1. I have tested that I can save Tags to a Contact within CiviCRM
    through the backend. All other fields are being saved correctly.
  2. Using CiviCRM 4.7.30, WordPress 4.9.4
  3. I have reviewed my WordPress permissions regarding 'tags', but willing to recheck or check others.
  • Have you compared behaviour to what is happening on one of the demo sites? – petednz - fuzion Mar 1 '18 at 19:20
  • No, but I can. What's the URL and info on accounts to use? – ChaosBuster Mar 2 '18 at 19:37
  • eg dmaster.demo.civicrm.org demo // demo - but that is something you could have found out easily yourself i think - hmm for you are WP. civicrm.org/demo - at bottom of page – petednz - fuzion Mar 2 '18 at 20:27
  • Was able to repeat the problem on the demo site, dmaster.demo.civicrm.org. Added a children off the existing 'Company' tag and used the 'Create' mode to see if it would save. – ChaosBuster Mar 8 '18 at 18:15
0

I was able to create a Tag set as a Custom Field for Contacts. I was then able to save the selections made by a user through a Profile. This solution is sufficient for my application.

0

This use case may be better suited to setting up contact classifications using groups rather than tags for a few reasons https://docs.civicrm.org/user/en/latest/organising-your-data/groups-and-tags/#groups-vs-tags

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.