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We are on Civi 4.7.29 and Wordpress 4.9.4

Today I noticed about 20 transactions with the status Pending Incomplete. They are all intended to be recurring. I found out that we are getting notifications from Paypal on everyone of these transactions and some of these people confirmed the payment was a success on their end. But it is not updating their memberships in Civi and it is not sending them a receipt from civi or recording it as a completed contribution.

Does anyone know where I should start with resolving this? I did find several other posts related to this issue, but I did not see an answer with any of them.

We confirmed that payments go through properly with no issues, if it's a single/non-recurring payment.

thank you

***Edit****

I just noticed that when trying to make a recurring payment with my credit card instead of paypal I get this error message

DPRP is disabled. DPRP is disabled for this merchant.

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  • The first thing which comes to my mind is that probably an error or so happens when Paypal sends an update to CiVICRM on the payment status. So I would probably have a look at the log files and see if you can detect such a thing.
    – Jaap Jansma - CiviCooP
    Commented Mar 6, 2018 at 9:36
  • Thank you. I am checking the logs under ConfigandLogs I am not seeing anything that seem to be related to recurring payments.
    – fdarn
    Commented Mar 6, 2018 at 15:07

2 Answers 2

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+50

Apparently Paypal charges extra for recurring functionality and you have not subscribed to the additional $30/mo DPRP service.

DPRP is disabled. DPRP is disabled for this merchant.

https://www.paypal-community.com/t5/About-Business-Archive/quot-DPRP-is-disabled-for-this-merchant-quot-plz-help/m-p/991717#M14689

In your bounty comment you state:

I am looking for a solution that will allow us to accept recurring payments through Civi.

In this case I would recommend you look into Stripe.com which provides these options without charging monthly fees. There is a CiviCRM-Stripe payment extension in active use and development.

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We had a similar problem with Civi on Joomla which was resolved by updating to 4.7.30.

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  • Thank you. Is this problem a known bug in 4.7.29?
    – fdarn
    Commented Mar 8, 2018 at 12:27
  • I just upgraded to 4.7.31 and tried a test transaction. The exact same issue occurred.
    – fdarn
    Commented Mar 8, 2018 at 16:29
  • Did you solve in 4.7.30?
    – Andy Goodall
    Commented Apr 7, 2018 at 10:25

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