Joomla 3.8.5 CiviCRM 4.7.29 PHP 7.0.7 I have four contribution pages for different membership levels, Bronze, Silver, Gold and Platinum. Everything seemed to be working and I had members signed up through all four pages. At some point, not sure when, three of them stopped working - Bronze, Silver and Platinum. I only found out because potential members emailed me to tell me they couldn't access the pages. I checked from the front end by selecting the appropriate menu items and found that only the Gold went to a contribution page, the other three only produced a blank whit page. I can't find anything in the log that helps.

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    If you go to Events > Manage Events > Bronze You should see Event links at the top. Does the live link work right? If so, might just need to put the link back into your menu or the shortcode on the webpage that uses it.
    – Iowa Boy
    Mar 9, 2018 at 1:02
  • These are not events, they are membership levels. I don't even have Civi Event installed. (although I might if it had a decent events calendar) Mar 9, 2018 at 15:01
  • I have tried adding a new contribution page using the instructions in the CiviCRM documentation for the simplest contribution page possible. Still blank. Mar 9, 2018 at 19:24
  • Sorry about that, Have you tested the links for those contribution pages? go to Contributions > Manage Contribution Pages > Bronze and to the right you should see several options, one being Links. Does the Live Page link open a page with content?
    – Iowa Boy
    Mar 10, 2018 at 13:31
  • Ok, I now have five contribution pages with slightly different histories: "Gold" - created from scratch, works on Joomla menu link, CiviCRM live page and test drive links. "Bronze", "Silver", "Platinum" and "AG" - copied from "Gold" and edited, blank on all link methods. "Test Contribution" - created from scratch, works from CiviCRM live page and test drive links, blank when called from Joomla menu. Mar 10, 2018 at 19:38

2 Answers 2


Ok, so here is where I am after some head scratching and some inspiration from @IowaBoy. All of my contribution pages are now working, having recreated the problem ones from scratch instead of copying a working one. All of the contribution pages that had problems were created about a year ago and they were working as we had membership sign-ups from all of them. I now think that they stopped working after my upgrade from CiviCRM 4.7.27 to 4.7.29. I suspect this as that I started receiving notifications about the problem some time after the upgrade.

In my investigation of the problem, I verified that a new test contribution page made by copying the working one also did not work. I further verified that a new test contribution page made from scratch worked as expected. I have recreated our non-working contribution pages from scratch and so far they seem to be working. I stronly suspect that something in the 4.7.29 release has broken the process of creating a contribution page by copying. Thanks to IowaBoy for stimulating my thinking process.


Can I make a suggestion, as i had a similar issue and it showed up after the upgrade. I had to modify the user.ini from PHP to give more resources, and voila! It mas magic everything came back. I bumped up a few things while I was at it: max_execution_time is now at 90 max_input_time doubled it to 180 I think the max_execution_time was it, and civi just needs more time in the newer versions. We're at now 5.11.0 on joomla, and just love it. Been using it for a few years now.

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