I feel like this is an incredibly basic question, but I have read through the user guide, the admin guide, and searched stackexchange and google, and I have not found the answer.
I have set up an e-mail account to receive inbound emails, and I have successfully configured CiviCRM to check that account, pull in email, and turn those emails into Activities on the contact record. So far, so good.
But what I want is for any inbound e-mail to become a case in CiviCase.
I have read in the docs that inbound email will be tagged to an existing case if it contains a subject line field. And I have also read here:
In the CiviMail chapter the Email Processor was described as a way to get inbound and outbound emails into CiviCRM as non-case activities. When you enable CiviCase, a new action will be available that allows you to file any non-case activity onto a case.
Where is that new action? I edited the Scheduled Job for Process Inbound Email, and it doesn't have an option to put new emails into a case.
Thanks for your help.
CiviCRM 4.7.20 on Drupal if that matters