With either a Send Now or Scheduled mailing (Mosaico created) I unable to Cancel or Delete the Mailing in the Find Mailings page.

Using WordPress 4.9.4, CiviCRM 4.7.30 and the following related extensions: Angular Profiles (org.civicrm.angularprofiles) version 4.7.31-1.1.0 FlexMailer (org.civicrm.flexmailer) version 0.2-alpha5 CiviCRM Bootstrap theme (org.civicrm.shoreditch) version 0.1-alpha16 Mosaico (uk.co.vedaconsulting.mosaico) version 2.0-beta3.1512698300

When I click Cancel for the Scheduled mailing on the Find Mailings page, I received the following dialog: enter image description here

And then the following dialog: enter image description here

Then it returns me to the Find Mailings page with no change to the mailing. I've tried to refresh the screen also to see if there was a delay.

April 4/22/2018 Update:

Providing the following additional information to this problem as it might be related. I am also unable to delete a mailing using the DELETE action on the Draft / Unscheduled Mailings listing. I AM able to delete the mailing if I click CONTINUE from the listing page and then select DELETE DRAFT when viewing the individual mailing. The link that the DELETE action is posting when on the listing page is:


and the page says that the Link has expired:

The link you followed has expired.  Please try again.

  • have you checked in your ConfigAndLog files relating to this? and if you don't know how to easily access them you could try the Log Viewer extension - civicrm.org/extensions/civicrm-log-viewer
    – petednz - fuzion
    Apr 23, 2018 at 5:39
  • We face the same problem with a WordPress 4.9.6/CiviCRM 4.7.29 site. Jun 7, 2018 at 8:21
  • Hi Charles - a 'we have the same problem' comment isn't an Answer so will get downvoted -maybe you do not yet have enough reputation to Comment but if you engage with SE a bit more you will quickly get that I hope. FYI, we did some work to make a PAUSE function available - github.com/civicrm/civicrm-core/pull/11803
    – petednz - fuzion
    Jun 7, 2018 at 20:57
  • I ran into this recently, do you happen to have or had the plugin Events Manager installed?
    – Andrei
    Sep 11, 2018 at 10:29
  • Andrei yes, we do have the Events Manager plugin installed Sep 12, 2018 at 13:19

3 Answers 3


If you use the Events Manger plugin try navigating to https://yoursite.com/wp-admin/edit.php?post_type=event&page=events-manager-options&action=update&update_action=timezone-backcompat if you see a description about the timezone settings with a button to Finalise Upgrade on that page, it's likely the issue is caused by a non completed update of the Events Manager plugin.

Click on Finalise Upgrade, after the upgrade is completed you should be able to cancel/delete scheduled/unscheduled mailings.

  • Thanks, Andrei, worked for our setup! Able to Cancel and Delete mailings now. Oct 10, 2018 at 3:59

Have you tried enabling pop up forms at Administer -- customize data and screens --- display preferences -- enable popup forms

If it still does not work with pop up forms enabled - have you tried disabling wordpress plugins one at a time to see if there are any conflicts? I was not able to replicate this on two wordpress civicrm sites with a similar setup (using shoreditch alpha 17, but I doubt that makes a difference.)

  • Thanks for the suggestions @themak . The Enable Popup Forms was checked. Apr 24, 2018 at 20:08
  • @ChaosBuster did you figure out the issue? Also - do you use wordfence?
    – themak
    Apr 26, 2018 at 14:45
  • No, still a problem...and just updated to 5.0.2. Yes, we use WordFence. Apr 26, 2018 at 20:14

Fuzion did some work to add some new functionality namely a PAUSE function for mailings - github.com/civicrm/civicrm-core/pull/11803 - needs some more input and testing if anyone is interested

  • Thanks, Pete. I would be interested if able to get some time. Is it in an update? Oct 10, 2018 at 4:01

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