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I have Civicontribute set up to invoice conference delegates, but can't work out how to set up the accounts to issue credit notes for booking changes or cancellations.

I get an error "This financial account cannot have 'Credit/Contra Revenue Account is' relationship" no matter which account I try to assign.

My setup has the following:

  • Income Account is Event Fee Revenue (INC)
  • Accounts Receivable Account is Accounts Receivable Asset (AR)
  • Expense Account is Banking Fees Expenses (EXP)
  • Cost of Sales Account is Premiums Cost of Sales (COGS)
  • Deferred Revenue Account is Deferred Revenue - Event Fee Liability (OCLIAB)

My accounts setup simply reverses the credit against the Events Fee income account. Can someone give me some guidance please?

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