I have an a bunch of organizations we imported via csv. The email addresses are checked under the contacts summary as 'primary'. However they are not receiving emails and reminders and in search results no email is showing. If I go into the record and click on the email section and then click 'save' the email is then seen as primary.

I am wondering if there is a way to fix this in bulk. It's not that many records (approximately 200-300). Any suggestions would be great.

CiviCRM 4.7.27 with WordPress 4.9.5


1 Answer 1


I found a solution to this using the 'Update Multiple Contacts' feature. Here are the details:

  • I created a profile to be used for search views that contained the Org name and Email (main).
  • From search results I selected the Org that the primary email was not showing and selected 'Update Multiple Contacts' from the action menu.
  • I selected my newly created profile for updating email.
  • When the update screen loaded I just hit the update button and this updated the main emails to be primary.

Since this was a relatively small amount of records this solution was manageable. Probably not the best solution for a larger amount of records.

  • Can you accept your own answer to help close this?
    – petednz - fuzion
    Commented Apr 11, 2018 at 18:38
  • 1
    @petednz, It won't let me accept my answer for 2 days...
    – KilakwaBT
    Commented Apr 11, 2018 at 18:45
  • This worked on a civicrm 5.10.3 install. Commented May 2, 2019 at 3:43

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.