2

It looks like there are two options for indicating that an email address in on hold. Is there a way to add another option? If so, how would I go about doing that?

enter image description here

  • 1
    Can you clarify the use case you are dealing with? – petednz - fuzion May 2 '18 at 19:29
  • 1
    The current idea is to use the On Hold? option to help mitigate against unwanted emails going out in light of the upcoming due date for GDPR. I want to make sure that email comms do not go out to contacts who have not opted in for various newsletters. Yes, there is a chance that we could use the recent extension, link but I want to make extra certain that various staff around the world don't inadvertently communicate with these contacts because they don't know about GDPR. I'd like to keep the opt-in/out information separate from the normal opt-out. – J. Rolfs May 2 '18 at 19:53
  • So you are thinking of an "On Hold - not opted-in" type option? TBH I have no idea how you would address that. – petednz - fuzion May 2 '18 at 19:57
  • Yes, I was thinking of an option similar to that. Do you have any other ideas on how I could prohibit any emails going to a contact short of deleting the email address? – J. Rolfs May 2 '18 at 20:01
  • 1
    Use the Do Not Email option in Comm Preferences? – petednz - fuzion May 2 '18 at 20:22
0

If you want to record the person indicating their opting-in or opting-out then you could consider using an Activity for this purpose.

| improve this answer | |

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.