It looks like there are two options for indicating that an email address in on hold. Is there a way to add another option? If so, how would I go about doing that?

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  • 1
    Can you clarify the use case you are dealing with?
    – petednz - fuzion
    May 2, 2018 at 19:29
  • 1
    The current idea is to use the On Hold? option to help mitigate against unwanted emails going out in light of the upcoming due date for GDPR. I want to make sure that email comms do not go out to contacts who have not opted in for various newsletters. Yes, there is a chance that we could use the recent extension, link but I want to make extra certain that various staff around the world don't inadvertently communicate with these contacts because they don't know about GDPR. I'd like to keep the opt-in/out information separate from the normal opt-out.
    – J. Rolfs
    May 2, 2018 at 19:53
  • So you are thinking of an "On Hold - not opted-in" type option? TBH I have no idea how you would address that.
    – petednz - fuzion
    May 2, 2018 at 19:57
  • Yes, I was thinking of an option similar to that. Do you have any other ideas on how I could prohibit any emails going to a contact short of deleting the email address?
    – J. Rolfs
    May 2, 2018 at 20:01
  • 1
    Use the Do Not Email option in Comm Preferences?
    – petednz - fuzion
    May 2, 2018 at 20:22

1 Answer 1


If you want to record the person indicating their opting-in or opting-out then you could consider using an Activity for this purpose.

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