I have a situation where the Contributions are being set to Cancelled when the user contribution fails (payment processor fails the transaction). So, the user is blocked to try a new contribution until an administrator excludes that Membership with Cancelled status.
I took a look at documentation and understood that Membership Cancelled status would only be set manually, so I can't figure out why this situation is happening. I assured that "Override status" is not checked in the Membership edit panel, so it looks like something in the system is setting the Membership to Cancelled status. I wonder why and I need to fix it. Any clues?
Ps: The Payment processor IPN could be doing this?
PS2: I'm using Joomla! and the Payment Processor is PagSeguro.