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I've followed all the instructions according to this documentation but when I test the incoming SMS', I do not see the SMS's coming into CiviCRM.
Below are the settings I have set up in Telerivet and then copied to Civi
This is the Webhook settings
And here I would expect to see the option to send an SMS
I also would like to see where the incoming SMS would come into. According to the video, a report can be set up to show all the incoming SMS's but I cannot seem to create the same report.
For sending sms, the contact should have Phone number of phone type as 'Mobile' and Primary as true. The option will be visible once you set required phone type.
The incoming message will be shown under Activity tab of Contact of Activity type as Inbound SMS. You can also check using Activity search with filter Activity type as Inbound SMS. You can also create Activity report with with filter Activity type as Inbound SMS and have it available on dashboard.
HTH
Pradeep
Pradeep has covered a couple of the issues already, but for the sake of completeness:
here I would expect to see the option to send an SMS
Ensure that the contact has a phone of type 'mobile'
I also would like to see where the incoming SMS would come into
An Activity report filtered by activity type Incoming SMS should do the trick
This is the Webhook settings https://crm.helderberghospice.org.za/civicrm/sms/callback
I tested that URL and it came back with "Page not found". It looks like you are using Wordpress, in which case the form of callback URL is different. Based on this answer and your existing callback, I suspect that your webhook should be:
