I'm using CiviCRM 5.0.0 and WordPress 4.9.5, I have CiviRules 1.19 and I have notice that Version 1.21 is available. So I click to update but it has error like picture: Extension Upgrade Failed Download failed - ZIP file is unavailable or malformed

enter image description here

Please help me how to fix this.

1 Answer 1


You could do a manual upgrade:

  1. download the zipfile from https://civicrm.org/extensions/civirules
  2. remove the civirules directory from your extension folder on the server
  3. extract the downloaded zip file
  4. upload the org.civicoop.civirules folder to your extension folder on the server
  5. Go to the extension page in civicrm and see whether any database upgrades are reuired.

ps. It is a good habit to make a backup before step 1.

  • will the extension need a rename eg from xxx-master to xxx?
    – petednz - fuzion
    Commented May 10, 2018 at 21:49
  • That is not necessarily but I prefer to do it. Commented May 11, 2018 at 7:28
  • 1
    This answer is more a workaround than the solution to the problem.
    – Graham
    Commented Dec 18, 2020 at 15:43

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.