How do I troubleshoot a non-working Unsubscribe link through CiviMail?

In using CiviMail to send a mass mailing, the required Unsubscribe function creates a link like this: http://get-hope-global.org/?page=CiviCRM&q=civicrm/mailing/unsubscribe&reset=1&jid=23&qid=42&h=68396bb3066b85d5

Following that link shows our website header and footer without any other information in between. No activity is logged on the associated record in CiviCRM.

I am using CiviCRM 4.5 on WordPress 4.2.2 to send the mailing through the transactional e-mail service Mandrill.

  • What are jid, qid, and h in the checksum link?
    – Minh Le
    Jun 7, 2015 at 21:57

2 Answers 2


Do you have a basepage set?

Without a basepage, WordPress will use index.php and unpredictable results will occur. Go to Administer -> System Settinngs -> CMS Database integration. In WordPress Base Page set a page (civicrm for example), make sure that a WordPress Page (not a post) exists with the same name and slug.

Once this is set your unsubscribe url should be http://get-hope-global.org/civicrm/?page=CiviCRM&q=civicrm/mailing/unsubscribe&reset=1&jid=23&qid=42&h=68396bb3066b85d5

Try it again and see what happens.


Did you check the access controls to make sure mail user has permission to access the subscribe/unsubscribe page. (note: I'm not sure if WordPress has this exact control)

To get to the access control go to Administer => Users and Permissions => Permissions.

Below the green box should be a link to WordPress Access Control Look to see what your mail user has access to do. On Drupal for unsubscribe I believe the mail user needs to ability to edit a contact and access the unsubscribe page. Again not sure what the WP permissions are.

You might also check your apache logs or whatever webserver you are using logs.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.