We are currently updating a member database with returning and new students/contacts. In the past we have been able to import lists updating the returning students, but now new duplicate records are being created for each of our returning students. I have tried importing using several dedupe rules (including ones that worked in prior years) and also selecting update and skip, but still get duplicates.
What am I missing? Since last year, I have udpated WordPress, CiviCRM and PHP, but I don't know if that could cause this sort of problem. Any suggestions are welcome.
CiviCRM 4.7.31 Wordpress 4.9.6 PHP 7.1