To keep track of communications with contacts, CiviCRM has Activities e.g. documenting e-mail conversations. In the
Activities tab of a contact I can create these from the
New activity dropdown.
This provides the option
Send an Email. However, using that I can only make CiviCRM actually send out an email to the contact. We usually send emails from a normal mail client instead.
What I am looking for is a possibility to add an
Currently we use a workaround: A custom activity type documented Email. But it would avoid confusion, if all mail would be of the same activity type Email regardless of how it was send out.
Is there a way for this in Civi or an extension?