After upgrading from 4.7.31 to 5.2.0 the system status page is blank. I made sure the Directory and Resource url settings match; I cleaned up caches and reset paths; I disabled the Asset Cache; no luck. Anything I'm missing?


I have since upgraded, and when I go to the status page I get an error that CiviCRM is unable to retrieve an extension. After I update paths, then it just goes to a blank page. The console says: Error: Syntax error, unrecognized expression: #/status

  • Same problem, but simply a 'new' install of 5.1.2. System status was working, now stopped working after installing some pretty usual Drupal modules
    – Andy Clark
    Jun 7, 2018 at 20:56
  • if your site is a multi-lingual one then may relate to civicrm.stackexchange.com/questions/25232/…
    – petednz - fuzion
    Jun 7, 2018 at 21:25
  • I had this error when an extension caused a fatal error. Can you look at the logs? In my case it was the sparkpost extension. The latest on github solved my issue Jun 7, 2018 at 22:03
  • Site is Wordpress and not multi-lingual. @KevinCristiano - could you provide a link to the latest on github?
    – raaboyl
    Jun 8, 2018 at 15:08
  • 1
    github.com/cividesk/com.cividesk.email.sparkpost the changes are in the master branch. And there is not a release. You will have to update manually. Jun 9, 2018 at 10:13

3 Answers 3


Here's one answer that fixed my problem (see my comment above). The cause was that when I created the Drupal system I just used the domain name without the www. But Civi was loaded with www. This is an old problem and I'm a bit ashamed to admit I made this mistake again! But if your system has this mismatch then system status won't work. Fix was to change the base url in Drupal.

  • Am using Wordpress and the base url matches--still blank system status page.
    – raaboyl
    Jun 11, 2018 at 16:25

In addition to cleaning up caches via Administer menu » System Settings » Cleanup Caches and Update Paths, it also pays to delete the templates_c directory.

  • I routinely clean up the caches, especially when upgrading. The problem persists
    – raaboyl
    Jul 2, 2018 at 21:32

Reinstalling Sparkpost extension did the trick.

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