I upgraded to CiviCRM 5.2.1 (on Joomla 3.8.8) and can now no longer add credit card purchases for our customers. I used to be able to log in the Joomla admin, search for the user in CiviCRM, and add an event registration to fill out the details and credit card info. But now the credit card info section is not appearing.
Upon investigating the help docs, I see there should be a "Submit Credit Card Event Registration" button there, which isn't (and I don't recall there ever being one). Searching through SE, I found an old post from a few years ago that the Payment Processor might be the issue so I created a dummy one, made it active and now that button appears. But it only works for the dummy processor and not the one we've been using for a few years now (PayPal) and it also doesn't show the credit card section. All of this works fine on the frontend of the website. We just can't register customers for them on the backend because the credit card processing section of the page is now gone.
First I go to the contact's event tab.
Then I add a new event registration and get this:
There's obviously a big open space there where the credit card block is missing. On the first screenshot you can see what it looks like when I just register a participant to an event without payment (the first row where Fee Level and Amount are empty). The second row show a previous purchase that worked fine. If I try to view/edit registrations that were successful before the update, the credit card info is there:
This shows this was working correctly until recently. So how can I get this feature back?
I should add that in 5.2.2 it seems I can get a step further, but I can't edit the full credit card number, only the last 4 digits.
Why wouldn't I be able to add the full credit card number, expiration date, etc.?