Is there a way to "back out" a change caused by a dedupe rule on an event administratively?
I see two records with the same name, Person A.
I have had a dedupe rule on an Event that was incorrect. I have changed the rule back to a reserved rule that is working OK. The custom dedupe rule was supposed to use Name, Email, and Phone but obviously isn't working. The reserved rule just uses Name and Email.
One person (Person A) registered for an event and it inadvertently edited someone else's contact record (Person B).
Somehow this also changed Person B's WordPress User email.
Person B got an email that their WordPress email was changed to Person A's email, and to contact an administrator if this was not correct. Person B contacted me.
If there is any method to avoid having to ask both contacts for all their information again to confirm, that would be great.
I am not familiar on how to view the logs for the activities, so if the information would be there it would be great to know how to view the logs.