When creating a case, one of the fields is 'Detail'. It's a very useful description area for the case. However, can anyone point me to where it is then displayed or is editable? I can't find it on any reports or any screens. Could of course be an operator head-space error on my part. Many thanks.

1 Answer 1


It's in the Open Case activity that gets created on the case. When you create a case it's the same as creating the Open Case activity.

  • Well that was simple. Thanks. It felt like a permament case description and attached to 'case' rather than 'activity'. Now I can sort our process appropriately to take account of it.
    – Oddjob
    Commented Aug 1, 2018 at 13:34

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