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I have created an event and want to collect the attendees address including the county. Although based in the UK, the available options registering on the event page only offer a couple of American ones. Can this be changed to UK ones? There are UK options when you create a new contact on CIVI.

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I tend to avoid using the drop down field for counties in the UK since - unlike States in the USA, or Departments in France, for example - there is no one true definition for them (is it London, Greater London, Islington, etc.).

Instead, I remove the county drop down and add another supplemental address line if required.

Although there are some forms on the web that use a drop down for counties, I suspect more than half just use a standard text field.

Flippant side note: the important thing to collect for UK addresses is the awesome UK postcode. As soon as you have that, everything else pales into insignificance :)

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  • I agree that County is only a distraction for addresses in the UK. The important thing for delivery is the "Post Town" if you look at the Post Office guide on postal addresses. Counties aren't used, though I recognise that there is some nostalgic attachment to them in addresses in some areas. It really annoys me when I have to enter ....,London, Greater London for my address. – Mick Kahn Feb 21 '19 at 17:06
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If you go to Administer>Localization you can select the available countries and the linked states/counties.

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    Thanks for you reply. This seems to be set up correctly. When I want to create a new contact, the options for county are ones in the UK. However it's when I create an event and ask people there to fill in their county, it only offers 6 random American ones. – Helen Aug 8 '18 at 13:43
  • That can be because the profile you are using with your event only has those options. Did you create the event as sketched in docs.civicrm.org/user/en/latest/events/creating-an-event – ErikH - CiviCooP Aug 8 '18 at 14:01
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    Yes, that's how I created it. The problem seems to lie in the 'profile' but I can't seem to edit the counties that are in the profiles! I feel like I'm going round in circles on this things sometimes. – Helen Aug 8 '18 at 14:19
  • on the profile do you have a State/Province field - i assume this needs to be hierarchical, ie Country, State/Province, County - and if you don't have them all you would hit issues – petednz - fuzion Aug 8 '18 at 22:01
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    Hi, I don't have an option for a State/Province field. Perhaps because I have my locality as the UK and we wouldn't have that on an address field? – Helen Aug 11 '18 at 8:55
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Add 'State' into the CiviCRM profile that's being used in the event. Be sure to also include the country field.

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Remove county from the profile, this is what is confusing the matter. County in CiviCRM terminolgy means a US State county, State applies to County for the UK.

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The field name 'State' can be renamed to County.

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