I've built two profiles to create user accounts 1) Volunteers Adds contacts to volunteers group to sync with volunteer role 2) Volunteer Managerss Adds contacts to volunteer managers group to sync with volunteer managers role

Both worked fine last week

Went to review the Vol manager profile today and none of the user acct fields (choose username, enterpassword etc) were visible on the profile. But the fields still showed in the volunteer profile.

Have been tinkering with profile settings, saving and unsaving. Can't make them reappear.

Both profiles have same settings: profiles set as standalone form. acct creation required checked. Site visitors can create own accounts set in drupal config. anon users can use profiles in create mode in drupal permissions.

Went to look at the volunteer profile a few minutes ago, and although it was showing user fields earlier, now the fields are missing from both profiles.


Any help/ suggestion will be much appreciated!

drupal 7.59 civi 5.3.1

2 Answers 2


You will need to check few things

  1. Check if the profile has create user account option enabled.

  2. Check drupal settings if Anonymous user is allowed to create account(Configuration >> Account Settings).

  3. Make sure your profile has email field and is primary or uses default location type

  • Hi Pradeep, yup both options in place. And anon user can use profile in create permission in place. Will edit question to make that a bit clearer. Aug 23, 2018 at 15:13
  • 1
    just updated my answer to add one more check Aug 23, 2018 at 15:18
  • Aaaaah, Both profiles have first name, last name and email fields marked. I have switched the email locations round on the profiles (home to main), (main to work). Could that have affected the user log in in anyway? Aug 23, 2018 at 15:41
  • Thank you. Looks like email- location has to be set to site default for user acct creation to work. Who'd'a'thunkit? Aug 23, 2018 at 16:26
  • I guess it should be primary email. I will update my answer, so can you mark this solution as answered if this solves your problem? Aug 23, 2018 at 16:39

Thanks to Pradeep's intervention I've reinstated the user acct fields.

The site default location is home. So when first creating the profiles they defaulted to email location= home.

As I was making changes to the system I though semantically "Main" was a better location and updated the profile emails fields accordingly.

That's what broke the profiles.

re-editing the fields and setting location = home, gives me working user acct profiles.

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