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I have setup Amazon SES to send email from CiviMail. All the stats except bounces are coming back into the system. For bounces I followed this helpful post here https://www.compucorp.co.uk/node/1740 but could not get it to work. Has anyone setup bounce processing with SES and what would the credentials be here. I am using a google apps email so I tried to enter the google account information but that did not work.

  • Name: Bounce Handling
  • Server: The IMAP server address of your email provider
  • Username: Bounce processing email address. e.g. bounce@example.com
  • Password: Password of the bounce processing email account
  • Localpart: Local-part of the bounce processing email address with a plus symbol. e.g. bounce+
  • Return-Path: Leave blank
  • Protocol: IMAP
  • Source: Leave blank if the email address is only used for bounce handling. If this email is also used for other purposes and have a filter for bounce notifications, fill in the label (folder) used for keep all bounce notifications. e.g. INBOX/CiviMail/Bounce
  • Use SSL: Normally Yes unless the email server does not require SSL.
  • Used For?: Bounce Processing
|improve this question
  • Did you turn off 2 way authentication? – Pradeep Nayak Sep 26 '18 at 5:42
  • Hi @PradeepNayak. Yes TFA is turned off for the email address. Any other ideas? – Sohal Khatwani Sep 26 '18 at 6:27
  • Does the creds work on normal CiviCRM install? – Pradeep Nayak Sep 26 '18 at 11:45
  • Yes. I can send emails from SES and also get the open and link clicks. Can't get the bouncebacks – Sohal Khatwani Sep 27 '18 at 9:48

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