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The emails that are sent by civicrm 5.5.3 (but had same problem with 5.4.1) to a an assigne of a case activity don't have the names of the client, assigne, etc but only a signpost made up of name_{contact_id}. Why?

Example from an e-mail:

> Client    name_74294 
> Activity type Incontro Individuale 
> Subject Incontro Test 2 
> Created by name_74294 
> Riportato Da  name_74294 
> Assegnato a   name_28453

Any idea, advice? Johan

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  • Under CiviMail - Message Templates - "Cases - Send Copy of an Activity", is the template customized or the stock original?
    – Demerit
    Sep 27 '18 at 21:41
  • 2
    Also check under Administer - CiviCase - CiviCase Settings, there's an option that says "Redact Activity Email". See if that's turned on. It seems like a relatively new setting - haven't seen that before.
    – Demerit
    Sep 28 '18 at 1:46
  • No the template is not customized
    – Johan
    Sep 28 '18 at 7:17
  • Thank you @Demerit! "Redact Activity Email" was the problem! When did that function enter CiviCRM?
    – Johan
    Sep 28 '18 at 7:55
3

The comment by Demerit solved my problem:

Check under Administer - CiviCase - CiviCase Settings, there's an option that says "Redact Activity Email". That was set to "Redact Emails" and I had to set it to "Do Not Redact Emails".

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  • im having the same problem described by Johan. But now there isn’t the option "Redact Activity Email" available under CiviCase Settings. i would appreciate any help for solving this. Regards May 19 '20 at 6:53
  • DIego - have you confirmed your user has all the CiviCase permissions in your CMS?
    – petednz - fuzion
    May 19 '20 at 8:32

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