A client stopped using Stripe in Civi (they're not using Civi for payments now) and switched to using Stripe only through their website (bad idea). So I disabled the extension, only to receive emails from Stripe saying that the webhook endpoint was failing. Enabling the extension made that problem go away but now I see error messages in the log like this: "[message] => Error relating this subscription id (sub_CdRU43deMhfO6T) to the one in civicrm_stripe_subscriptions" I have no idea what this means so does anyone have a guide about what to do when removing Stripe from Civi? It seems there are things to do that I haven't done.

1 Answer 1


You need to login to the stripe dashboard and disable the webhook. It has nothing to do with the CiviCRM side.


Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.