I installed:

  • CiviMobile extension in CiviCRM;
  • CiviMobile app on Android.

When I try to login using mobile browser, CiviCRM works. Loging in with same credentials in CiviMobile app does not work, it says: Sorry. We were not able connecting your CiviCRM server.

Logging into the demo server works.

  • Does not work for me either. Commented Oct 29, 2018 at 22:17

2 Answers 2


There could be few reasons: 1. Please check the correct extension is installed. You need to install CiviMobileAPI extension (https://civicrm.org/extensions/civimobileapi), not CiviMobile. You can find installation steps here https://civimobile.agiliway.com/#how-to-start.

  1. What CMS do you use?
    • If you use Drupal or Joomla then there should be no problem. Please check that you specify proper URL paying attention to http/https and www or without www.
    • if you use WP then there is a bug in core CiviCRM API which prevents API works correctly. Please start reading here for more details https://github.com/civicrm/civicrm-core/pull/12813#issuecomment-428152827
      As an immediate solution, we are preparing API fix patch WP clients. It will include our quick fix and instruction how to install in. Please write us at [email protected] IF you use WP.

If it still does not work then please write us ([email protected]) so we can investigate the problem.

Thank you, Sergiy

  • 1
    Sergiy's answer is correct. The issue that causes the problem is that there is already an extension available through the CiviCRM extensions interface called CiviMobile. So I installed that and obviously it didn't work with Agilway's extension. Following Sergiy's advice the extension works perfectly. Commented Nov 2, 2018 at 9:50
  • Regarding WordPress. I provided the API patch in another thread Commented Nov 9, 2018 at 16:28
  • Absolutely, the confusion was due to two different extensions with similar names.
    – Aivars
    Commented Dec 1, 2018 at 12:10

I had a similar problem with Drupal - but after updating the extension and the app to the latest version 4.1.1 the app works like a dream :-)

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