3

I installed:

  • CiviMobile extension in CiviCRM;
  • CiviMobile app on Android.

When I try to login using mobile browser, CiviCRM works. Loging in with same credentials in CiviMobile app does not work, it says: Sorry. We were not able connecting your CiviCRM server.

Logging into the demo server works.

1
  • Does not work for me either. Commented Oct 29, 2018 at 22:17

2 Answers 2

4

There could be few reasons: 1. Please check the correct extension is installed. You need to install CiviMobileAPI extension (https://civicrm.org/extensions/civimobileapi), not CiviMobile. You can find installation steps here https://civimobile.agiliway.com/#how-to-start.

  1. What CMS do you use?
    • If you use Drupal or Joomla then there should be no problem. Please check that you specify proper URL paying attention to http/https and www or without www.
    • if you use WP then there is a bug in core CiviCRM API which prevents API works correctly. Please start reading here for more details https://github.com/civicrm/civicrm-core/pull/12813#issuecomment-428152827
      As an immediate solution, we are preparing API fix patch WP clients. It will include our quick fix and instruction how to install in. Please write us at [email protected] IF you use WP.

If it still does not work then please write us ([email protected]) so we can investigate the problem.

Thank you, Sergiy

3
  • 1
    Sergiy's answer is correct. The issue that causes the problem is that there is already an extension available through the CiviCRM extensions interface called CiviMobile. So I installed that and obviously it didn't work with Agilway's extension. Following Sergiy's advice the extension works perfectly. Commented Nov 2, 2018 at 9:50
  • Regarding WordPress. I provided the API patch in another thread Commented Nov 9, 2018 at 16:28
  • Absolutely, the confusion was due to two different extensions with similar names.
    – Aivars
    Commented Dec 1, 2018 at 12:10
1

I had a similar problem with Drupal - but after updating the extension and the app to the latest version 4.1.1 the app works like a dream :-)

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.