If I go into CiviCRM and create or renew a membership as opposed to them doing it themselves online, which template is used for the receipt? Specifically I mean if you check the "send confirmation and receipt" box at the bottom of the membership form.

Is it "Memberships - Signup and Renewal Receipts (off-line)?" I think it's the "off-line" part that's throwing me off so I just wanted to confirm. Thanks!

1 Answer 1


It's this one

Memberships - Signup and Renewal Receipts (off-line)

I often get a bit confused too. Best thing to do if in doubt it to make a minor amendment and do a test. You can easily revert back to the default afterwards.

  • Thanks Tony, but no email is being generated for me for a new membership only for a renewal. Very strange! Commented Jun 12, 2019 at 9:28

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