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I can no longer upload docx or odt files to use as templates. Not sure when it happened but I'm running 5.6.0. I had uploaded files previously and even when downloading that same file and trying to upload again I get the error. Is it possibly a directory permissions issue? Confused... Not sure where to. Turning on debugging give no additional information. Thanks.

Attached is a screen shot of when I try to save and the enter image description here

and a Link to the bare .docx (stripped tokens)

message template

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  • Update to the latest release and see if that cures the problem.
    – Tony Horrocks
    Commented Nov 3, 2018 at 21:04
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    There is an attempt to edit this post from another account with the same username. If you created a duplicate account (accidentally or because you lost access to the original one), please see civicrm.stackexchange.com/help/merging-accounts about merging them.
    – choster
    Commented Dec 13, 2018 at 4:57

2 Answers 2

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Thank you for adding the screenshot - it makes the issue much clearer. I actually haven't used this feature before and it seems to be undocumented :( That said, I was able to use it successfully on my local install.

While this might be a bug you're seeing, I looked at the code and am suspecting a MIME misconfiguration in the website software settings. To help track down which it is, I recommend editing the file at <civiroot>/CRM/Admin/Form/MessageTemplates.php.

Find this line: $errors['file_id'] = ts('Invalid document file format');

Replace it with: $errors['file_id'] = 'MIME type: ' . $files['file_id']['type'];

The acceptable values are:

  • docx: application/vnd.openxmlformats-officedocument.wordprocessingml.document
  • odt: application/vnd.oasis.opendocument.text

If you're getting a different value, hopefully it will provide a helpful clue as to the problem. If not, please edit the question again to show the error you're getting.

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  • I just successfully uploaded your document as a message template. So I would definitely check for MIME type issues with your webserver!
    – Jon G - Megaphone Tech
    Commented Dec 20, 2018 at 5:57
  • Thanks @Jon G, I'm still having trouble with templates. I've edited MessageTemplates.php as per your suggestions above and I'm still getting an error. "MIME type: application/octet-stream" My mime types are set up exactly as you describe above. Any suggestions?
    – Stephen Sloan
    Commented Jan 28, 2019 at 17:09
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Based on your comment on my other answer, the issue is that your web browser is setting the MIME type incorrectly to application/octet-stream, which basically means "unknown file type". While detailed answers exist on how browsers determine MIME type, the short answer is to see if you can isolate the problem to a particular operating system, browser, etc.

As a fallback, you can simply delete the line I suggested you modify in my other answer - it's very likely this will cause things to start working. However, this isn't a great long-term answer, if for no other reason than you'll need to apply the fix every time you upgrade.

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  • Thanks @Jon G, I can confirm that the same problem occurs on both Windows and ChromeOS using the Chrome browser. I'll have to load up another browser to see if it is browser based.
    – Stephen Sloan
    Commented Jan 28, 2019 at 23:12
  • Tried Firefox, same result. I'll try deleting that line.
    – Stephen Sloan
    Commented Jan 29, 2019 at 1:14
  • OK, was able to "upload" using FF under Linux. No joy though, the contents of the file were not added to the template.
    – Stephen Sloan
    Commented Jan 29, 2019 at 1:37
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    OK, so I had to update the registry entry for docx to add Content Type = application/vnd.openxmlformats-officedocument.wordprocessingml.document and now it works.
    – Stephen Sloan
    Commented Jan 29, 2019 at 2:12

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