I've probably gone round the circle so many times I've missed it's obvious start! However, I can't find the origin of the system email that goes to people when they or the system cancels their auto-renew membership.

It contains the text, "Your auto renew membership sign-up has ended and your membership will not be automatically renewed."

As far as I can see, this is not the System message, 'Memberships - Auto-renew Cancellation Notification', which in our system has a very different text (when viewing the default message as well as our modified message.)

So... where should I look to find this text?

Sorry if this is a totally obvious answer that I've missed... :-)

1 Answer 1


This looks to me like text from the Recurring Start and End notification... did you check there perchance?

  • Ah yes! Well spotted. Thanks so much. Is it possible to completely turn these off somehow?
    – Andyg8
    Nov 13, 2018 at 0:00
  • I suspect you would have to make that change in the code; there's not a UI option for it as far as I know. IMHO it's helpful for constituents to know when their gifts/membership dues recurring payments start and end, so perhaps tweaking the language to work for your context might be a better option. Nov 13, 2018 at 14:26

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.