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I've probably gone round the circle so many times I've missed it's obvious start! However, I can't find the origin of the system email that goes to people when they or the system cancels their auto-renew membership.

It contains the text, "Your auto renew membership sign-up has ended and your membership will not be automatically renewed."

As far as I can see, this is not the System message, 'Memberships - Auto-renew Cancellation Notification', which in our system has a very different text (when viewing the default message as well as our modified message.)

So... where should I look to find this text?

Sorry if this is a totally obvious answer that I've missed... :-)

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This looks to me like text from the Recurring Start and End notification... did you check there perchance?

  • Ah yes! Well spotted. Thanks so much. Is it possible to completely turn these off somehow? – Andyg8 Nov 13 '18 at 0:00
  • I suspect you would have to make that change in the code; there's not a UI option for it as far as I know. IMHO it's helpful for constituents to know when their gifts/membership dues recurring payments start and end, so perhaps tweaking the language to work for your context might be a better option. – Lesley Carter - BackOffice Nov 13 '18 at 14:26

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