2

We are using the cividesk sparkpost extension on civicrm 5.5.3 and wordpress 4.9.8. In the last few days, we have sent 2 emails to the full list which is about 6,000 emails each, so it should be showing around 12,000. Civimail shows almost all of the mail is successfully delivered. However sparkpost's summary report for the last 7 days shows 167 accepted, 12 bounced, 0 rejected, 256 rendered, and 179 targeted. What do those numbers mean?

  • 1
    If you can't see 12,000 in Sparkpost then either a) CiviMail is configured to send them a different way, or b) Emails have not been received by sparkpost. – Matthew Wire Nov 24 '18 at 17:32
  • Also check that you have no filters active (except the date) when viewing the stats in Sparkpost – Matthew Wire Nov 24 '18 at 17:33
2

Found the answer, thanks @MatthewWire for the hint. Emails were going out using the "backup mailer" defined at civicrm/admin/setting/smtp because we had the wrong API key installed for sparkpost.

Your Answer

By clicking "Post Your Answer", you acknowledge that you have read our updated terms of service, privacy policy and cookie policy, and that your continued use of the website is subject to these policies.

Not the answer you're looking for? Browse other questions tagged or ask your own question.