Proper work with incoming mail

Question

Already mastered the system. Faced problems, but not here they helped to solve them, for which many thanks. There was another question, the answer to which I can not find anywhere else.

1) I set up work with incoming mail, but all the letters go to the “Actions” tab, in the client's card. So it should be? Shouldn't they go to the "Newsletters" tab?

2) Where can I read about the organization of work with incoming mail? What is the best way to work with him so that it is most convenient? Are there any real examples of the organization of such work?

3) Is there some kind of Russian-language help, or forum?

Postscript I apologize if someone asked such questions somewhere. I do not know English, because it is difficult for me to understand a huge amount of information. Give thanks!

Answer 1

Newsletter tab would be for outgoing bulk mailings ie civimail.

Activities tab (what you translated above as Actions tab) is where incoming mail goes because they are created as an Activity.

Answer 2

On the Russian-language part, on https://chat.civicrm.org/ there are currently French and Dutch channels so I don't see why you couldn't create a Russian one. I don't whether there are any other Russian speakers who would join the channel, but you could be the first. As Pete said, most of us speak English as our first (or only!) language so if you put it in English there are more people who may be able to help.

Are you on a multi-language site (ie using Russian and other languages), or a single-language site in Russian? Multi-language is configured on Настройки - Локализация

If you are on multi-language then if you temporarily switch to English using the language switcher block when you do screen shots that would help us.

If you are on a single-language site, then there is a new feature that has just been merged (I'm not sure whether it will be in 5.9 or 5.10) that will let you do the same thing and switch to English without affecting other users.