1

Since upgrading to 5.9.0 (Drupal 7.6), we have noticed that all self-service / online event registrations are creating duplicate contacts - of both the individual end the organization (employer) record.

Having looked at the Unsupervised rule, it should absolutely be triggering - eg there are multiple contacts that have been created where the first name, last name, and email all exactly match an existing contact.

Our individual unsupervised rule is:

Screenshot of unsupervised de-dupe rule

Has anyone else seen this behaviour on their installation?

2

I am not sure if its somehow related to one of the regression for 5.9.0 for Anonymous user ACL permission which is fixed in 5.9.1. Would be worth trying after upgrading CiviCRM to 5.9.1 or applying patch from here!

HTH

Pradeep

| improve this answer | |
  • Thanks! I've updated to 5.9.1 and will report back – Robin Fenwick Jan 17 '19 at 18:02
  • Sure let us know if it fixed your issue! – Pradeep Nayak Jan 21 '19 at 23:46
  • Hi Pradeep, just been able to check (sorry for the delay) and the problem appears solved. Thank you! – Robin Fenwick Jan 23 '19 at 15:33

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