TLDR EDIT: Civi getURL generated <site>/civicrm/<resourcepath>?r=<key> doesn't serve <site>/<resourcepath> Should the file be coming from civi with a key or not go through civi?

I have a fairly new LAMP machine with CiviCRM 5.9.1 installed in Wordpress 5.0.3 with the plugin installer. I am getting a 404 when a contribution page is trying to pull in civicrm_stripe.js for the stripe payment processor.

I can load the file at <site>/wp-content/uploads/civicrm/ext/com.drastikbydesign.stripe/js/civicrm_stripe.js (where I probably should get a 404) but get a 404 on <site>/civicrm/wp-content/uploads/civicrm/ext/com.drastikbydesign.stripe/js/civicrm_stripe.js?r=<key>

Is there any way to see why the resource isn't being served?

  • Note also that CiviCRM 5.9.0 has some rather nasty bugs, you'll definitely want 5.9.1! Jan 31, 2019 at 16:19
  • Good to know - I didn't see the latest release blog only does major releases.
    – Derek S.
    Jan 31, 2019 at 21:23

2 Answers 2


Welcome to SE! Check your Extension Resource URL at Administer > System Settings > Resource URL's

A typical WP install would show the Extension Resource URL as [civicrm.files]/ext where [civicrm.files] is https://example.org/wp-content/uploads/civicrm

  • I believe it is correct - the extension php is loading, but the when civi is asked to serve the resource it doesn't. I guess specifically, CRM_Core_Resources::singleton()->addScriptFile('com.drastikbydesign.stripe', 'js/civicrm_stripe.js') is not working.
    – Derek S.
    Jan 31, 2019 at 15:37
  • In the end I could get this to work by removing civi from the path and I'll hope that's right! :) Thanks.
    – Derek S.
    Feb 4, 2019 at 2:15

WordPress/CiviCRM can have trouble resolving tokens like [civicrm.files] if you have a symlink in your path.

If you're having resource URL issues, I recommend replacing the tokens with absolute paths (with no symlinks) in Administer » System Settings » Directories as well as checking Administer » System Settings » Resource URLs as Aidan suggests. It sounds like your CIVICRM_UF_BASEURL is set correctly in civicrm.settings.php but it never hurts to check.

A permanent solution for this is underway: See https://lab.civicrm.org/dev/core/issues/1497.

  • Jon, do you have a link to documentation (or issue queue) regarding "WordPress/CiviCRM can have trouble resolving tokens like [civicrm.files] if you have a symlink in your path."?
    – TwoMice
    Dec 19, 2019 at 22:06
  • 1
    Can I link to this answer? :) This is something I learned from Kevin C., who researched it extensively. I can't say for sure if it's documented anywhere else, but you can talk to him about the bloody details Dec 19, 2019 at 22:53
  • Issue created, with reference to this SE question and to today's MM discussion with Kevin C. lab.civicrm.org/dev/core/issues/1497 (I suggest adding this to the answer for improved visibility).
    – TwoMice
    Dec 20, 2019 at 19:22

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