I am experimenting with "create printable letter" from within a civicase case as a mechanism for writing a letter to that particular client. However the resulting letter does not get automatically filed as a case activity, and there is no "file on case" button on the popup. It is possible to subsequently locate the activity and then file it on case but this is time consuming.
Is there a way to have the letter automatically filed within civicase in a similar manner to which e-mails are automatically filed?
Thanks in advance.
NB We are still using civicrm 4.5.5