We've had Mosaico installed for a while, and we like it, however, I don't think it is behaving as it should in our installation. Here is what I think should happen:

  1. Select Mailings / New Mailing
  2. A Mailing editor opens up, which is different than the "Traditional" editor. This Mosaico Mailing editor shows Mosaico templates as thumbnails, rather than a drop-down list. Such as https://wapix.co/wp-content/uploads/2017/08/001-1200x561.png
  3. Select the Mosaico template
  4. The Mosaico editor opens and you edit your message with all of the Mosaico features.

Here is how our installation behaves:

  1. Select Mailings / New Mailing
  2. The Traditional mailing editor opens. Mosaico templates are listed in the drop-down box.
  3. When a Mosaico template is selected, the code is placed in the CKEditor as if it were any normal message. No Mosaico drag-and-drop capabilities are available. See image. Mosaico template in old Mailing editor
  4. To use the Mosaico features, we have to use the template editor, save the template, and then base a new Mailing on that template in the old "traditional" editor.

For the longest time, I thought this was just a quirky behavior -- create a new Mosaico Template for every mailing, and then put that into the traditional Mailing editor. I've since started to suspect that this is not the case.

Can I get some confirmation that this is, in fact, incorrect behavior? And, any ideas as to why this is happening?

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