We are really hesitant on moving toward CiviCRM because of our size (40k donations per year and > $5M in income with 150k contacts). We have put together this survey below...what is the best way for me to connect with other similar sized organizations to help me get answers to these questions? We are coming from BlackBaud Raiser's Edge.
Last year we priced other options based on our record count and everything that would work will cost us $30-50k annually. Enter CiviCRM...We have the tech skills to implement it, but it may not be a viable solution since its not one of the "big players" in the Donor DB world - you know the $30-50k/yr ones. Thanks for any help. I really want to give CiviCRM a whirl, but need to make sure
- What is the income/donation-size of your organization ($10k, 100k, 1M, 10M, 100M)?
- How many donor records do you currently have (1k, 10k, 100k, 1M, 10M)?
- What are your top 2 donor Metrics and Key Performance Indicators (KPIs) you track within the CiviCRM reporting capabilities?
- What are the top 2 strengths you experience with CiviCRM?
- What are the top 2 weaknesses?
- How much time per month do you spend customizing reports inside of and outside of CiviCRM, if applicable?
- How long have you used CiviCRM to date?
- What CRM database did you use before?
- If budget wasn't a constraint, would you still use CiviCRM or is there another system you would choose?
- How many Donor Development employees do you have? How many are power users of CiviCRM? How many are Development officers for fundraising?
- How do you best track moves management in CiviCRM?
- Who supports your instance of CiviCRM- you or an external vendor?