1

Using CiviCRM 5.10.4 with Drupal 7.64.

Trying to use a checksum link in an email being sent out to a group, for them to submit a profile which has been pre-filled in with their details.

My link is below:

DOMAIN.com/civicrm/profile/edit?gid=23&reset=1&id={contact.contact_id}&{contact.checksum}

The link works perfectly in incognito on desktop, and when copying the link into a mobile web browser. However, when opening the test email on a mobile mail app (e.g. Mail on iOS)... clicking the link doesn't open anything. When I long-press the link I can see the full URL is there and I can copy the link into a browser, but actually clicking the link doesn't take me to my mobile web browser or trigger any action on my phone. Have tested this on multiple devices, though only iPhones.

Bit of a strange question I know, but does anyone know what I might be able to do to fix this? Annoying that it works everywhere except where the majority of our users check their email.

Improve this question
3
  • Do you have http:// or https:// before the link in the email? If not, try adding it.
    – Demerit
    Mar 22, 2019 at 1:48
  • @Demerit such a simple solution hahaha thank you! Add it as an answer so I can accept it :)
    – josh
    Mar 22, 2019 at 2:58
  • Great! . . . . .
    – Demerit
    Mar 22, 2019 at 3:06

1 Answer 1

Reset to default
0

Do you have http:// or https:// before the link in the email? If not, try adding it.

Improve this answer

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge that you have read and understand our privacy policy and code of conduct.

Not the answer you're looking for? Browse other questions tagged or ask your own question.